How Do I Enable ActiveSync Service For A User?

EcoCloud360 > Wireless Devices > IOS

For Exchange 2007/2010/2013 customers:

To enable ActiveSync service for one or more users: 

  1. Log in to CONTROL PANEL.
  2. Navigate to Home » Service Director » Exchange Hosting » Exchange Accounts
  3. Select the Mail Domain you want to manage and click Service Management under Options column.
  4. Open MailBoxes tab and click the display name of target user.
  5. Open Advanced tab and ensure that "Exchange ActiveSync access allowed" checkbox is checked under Mailbox features section.
  6. Click Save

Note: Standard, Standard Plus, Enterprise and Enterprise Plus SPLA types enable ActiveSync by default.

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