How to Enable Litigation Hold

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A litigation hold preserves deleted mailbox items and records changes made to mailbox items. Deleted and changed items are returned in a discovery search.

When a reasonable expectation of litigation exists, organizations are required to preserve electronically stored information (including e-mail) that's relevant to the case. This expectation can occur before the specifics of the case are known, and preservation is often broad. Organizations may preserve all e-mail related to a specific topic, or all e-mail for certain individuals. Depending on the organization's electronic discovery (eDiscovery) practices, some of the measures adopted by organizations to preserve e-mail include the following:

  • End users may be asked to preserve e-mail by not deleting any messages. However, users may still delete e-mail knowingly or inadvertently.

  • Automated deletion mechanisms such as messaging records management (MRM) may be suspended. This could result in large volumes of e-mail cluttering the user mailbox, and thus impacting user productivity. Suspending automated deletion also doesn't prevent users from manually deleting e-mail.

  • Some organizations copy or move e-mail to an archive to make sure it isn't deleted, altered, or tampered with. This increases costs due to manual efforts required to copy or move messages to an archive, or third-party products used to collect and store e-mail outside Microsoft Exchange.

Failure to preserve e-mail may expose an organization to legal and financial risks such as scrutiny of the organization's records retention and discovery processes, adverse legal judgments, sanctions, or fines.

You can configure Disclaimer message for desired user at Disclaimer tab of Mailbox Settings for desired user.
Please login to Control Panel and follow Service Director > Exchange Hosting > Exchange Accounts > {Subscription Domain} > Service Management > MailBoxes page to enable litigation hold for desired user.

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