OWA Does Not Let Me Login With Correct Username and Password

EcoCloud360 > Exchange > Mail Clients > Outlook Web Access [OWA]
Sometimes you may experience issues with Outlook Web Access (https://owa.ecomail360.com/) during sign-in process. If OWA does not accept your username and password, then you may try following steps to resolve this problem.
 
  • Login to control panel at http://cp.ecomail360.com/
  • Follow System Navigation menu at left pane to reach Home > Service Director > Exchange Hosting > Exchange Accounts.
  • Click Service Management under Options column for desired domain.
  • Control panel will display Home » Service Director » Exchange Hosting » Exchange Accounts » Manage Service page.
  • Click MailBoxes tab.
  • Under Operations panel, click Display name of desired mailbox.
  • Click Email Address tab.
  • If you have single email address for mailbox, then click Set as Primary and User Principal Name.
  • If you have multiple email addresses for mailbox, then first choose the email address you want to mark as Primary and click Set as Primary and User Principle Name.
 
After applying steps above, please browse OWA URL (https://owa.ecomail360.com) again and try to login using your email address and password.
If issue does not resolve please let us know by opening a new support ticket.
While above method should resolve this problem, should you have any problems, until we resolve problems for you, you can try alternative login method. You can use Domain Username and your password to login.
 
  • Login to control panel at http://cp.ecomail360.com/
  • Follow System Navigation menu at left pane to reach Home > Service Director > Exchange Hosting > Exchange Accounts.
  • Click Service Management under Options column for desired domain.
  • Control panel will display Home » Service Director » Exchange Hosting » Exchange Accounts » Manage Service page.
  • Click MailBoxes tab.
  • Under Operations panel, click Display name of desired mailbox.
  • Domain Username will be displayed at General tab just below User field.
 
Example Domain Username: Ecomail360\johndoe
 
 

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